Dưới đây là bài Sample Answer dùng cho Speaking Part 2 của bài thi IELTS, học sinh tham khảo để có thể chuẩn bị tốt. Chủ đề của Cue Card Sample Answer Topic 5 hôm nay sẽ là: Describe a time you received bad service in restaurants/shops. Cùng Tâm Nghiêm đi vào bài viết bên dưới nhé!

Cue Card Sample Answer Topic 5 - Describe a time you received bad service in restaurants/shops

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Cue Card Sample Answer Topic 5 – Sample 1

Tâm nghiêm đã phân tích bài mẫu Cue Card trên thành một bảng sau đây:

Last year, I visited a local restaurant and had a memorable experience with poor service. My friends and I had chosen this restaurant based on recommendations, and we were eager to sample their well-known cuisine.
  • Last year: thời điểm xảy ra sự việc
  • My friends and I: những người tham gia vào sự việc
  • To sample their well-known cuisine: hành động có ý định làm/ đã làm
The staff greeted us with indifference upon our arrival. It took a while for someone to notice our presence, and when they did, their demeanor was anything but welcoming. We were led to a table with no menus or explanations of the daily specials. After a long wait, a server arrived to take our orders, but they seemed uninterested and refused to answer our menu questions.

Chuyện gì đã xảy ra

  • staff, indifference
  • take a while
  • a table with no menu
  • a long wait
  • uninterested
  • refuse to answer
The issues did not end there. The food was delivered late and was cold. When we complained, the staff appeared irritated rather than sorry. To make matters worse, our requests for water and condiments were ignored repeatedly, leaving us thirsty and frustrated throughout the meal.

Cao trào sự việc

  • issue not end
  • late and cold
  • irritated staff
  • ignored requested
  • thirsty and frustrated customers
Overall, the experience was extremely disappointing. While we had hoped for a memorable dining experience, we left feeling disappointed and undervalued as customers. This incident taught me the value of courteous and attentive service in the hospitality industry, as well as how it can have a significant impact on a customer’s perception of a restaurant.

Kết quả cuối cùng 

  • cảm nhận: disappointing/ed and undervalued
  • bài học: service, impact on customer’s perception

Cue Card Sample Answer Topic 5 – Sample 2

Bối cảnh vấn đề

I’m going to tell you about a time when I received poor service from restaurant employees. This happened a few months ago when some family members from abroad came to visit. We decided to go to a nearby town, and since everyone was getting hungry, we decided to stop for a bite to eat.

  • Động từ sử dụng đều là quá khứ đơn: received, happened, came, decided, was gettiting (quá khứ tiếp diễn)
  • Mở đầu nêu ra bối cảnh của vấn đề, xảy ra tại thời điểm khi nào (a few months ago) và đi cùng với ai (family members)

At first, the restaurant we came across appeared to be ideal. We didn’t book ahead of time, so there were plenty of empty tables, and we were all pleased with the menu. But as soon as we walked in, things began to go wrong, and we were unimpressed with the attitude of the staff.

  • Tiếp tục giới thiệu bối cảnh của vấn đề
  • Nói rõ vấn đề là thái độ của nhân viên phục vụ “unimpressed with the attitude”

Tình hình xảy ra và kết quả

After a few minutes of waiting for someone to greet us, I managed to catch the attention of a waitress, who informed me that we had entered the restaurant through the wrong door. So I went over to the main door, only to be told by the manager that there were no tables available for our party of eight. I noticed several free tables with four seats, so I suggested combining two of these tables. However, the manager insisted that this was not possible; our only option was to divide the family and sit at two separate tables.

  • Chuyện gì đã xảy ra: entered the restaurant through the wrong door: no tables available for our party of eight.
  • Cảm nhận: were treated as if they didn’t need us, unwelcome

Some of my family members had had enough by this point. Even though the restaurant was half empty, we were treated as if they didn’t need us. We decided against sitting at separate tables or remaining in a place where we felt unwelcome. We left, disappointed by the restaurant manager’s dismissive attitude, and fortunately found a much friendlier place to eat just around the corner.

  • Thái độ và cảm nhận: disappointed


– Tham khảo thêm một số Cue Card Sample Answer khác với nhiều chủ đề đa dạng dưới đây:

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